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Frequently Asked Questions
Car Rental Requirements
5
What´s required when renting a car?
Requirements for Renting a Car in Brazil
Is the presentation of a credit card mandatory?
Which documents will be required of me when picking up my vehicle?
What is an International Driving Permit (IDP)? Is it required to rent a car abroad?
About Car Rental Insurance
4
How do the protections work?
What does 'coparticipation' or 'deductible' mean in car rentals?
Are there items not covered by the protections?
What is RentalCover?
Payment Options
2
What are the payment methods?
How can I get a receipt or invoice?
Rates and Charges
6
What is and how does the security deposit work?
Does Rentcars charge a booking rate?
What is included in the rental rate?
How to proceed in case of extra charges?
What is NOT included in the rental rate?
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Modifying and Cancelling a Booking
5
Can I modify or cancel my reservation through Rentcars?
What should I do if I need to modify or cancel my reservation?
Modifying a reservation paid for via PayPal
Cancelling a reservation paid for via PayPal
What happens if I don't show up on the day of the car rental reservation? No-show information
Booking Confirmation
3
How do I know if my reservation has been confirmed?
Why did the rental agency request additional information to confirm my reservation?
I made a reservation but still haven’t received a confirmation e-mail. What should I do?
Optional Services and Extras
8
Can I rent a specific vehicle model?
Who can drive the rented vehicle? What is an Additional Driver?
Can I rent a baby car seat or child booster seat?
Can I pre-book a GPS device?
What is the rental agreement? What is its purpose?
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Things You Need to Know When Renting a Car
12
What to do if my flight is delayed or rescheduled?
Can I drive or return the vehicle in another country, state, or city?
What to do if the vehicle has any issues?
How does the fuel policy work?
Should I inspect the car at the rental agency?
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